Six core commitments that define how dv999 handles the personal data of every Pakistani player on the platform. Full legal detail is in the sections below.
dv999 collects personal data only to the extent required to operate the platform, verify player identity, process PKR payments, and comply with licensing obligations. We do not collect data speculatively.
dv999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours — it is not a revenue stream for dv999 beyond the gaming services you actively use.
All data transmitted between your device and dv999 is protected by TLS 1.3 encryption. Sensitive credentials are stored using one-way hashing. Payment data is handled exclusively by PCI-compliant processors.
You have the right to access, correct, port, and in certain circumstances delete the personal data dv999 holds about you. Requests are handled through the dv999 support team and responded to within 30 days.
Players can opt out of all marketing communications — including promotional emails and SMS notifications — at any time from their account settings or by contacting dv999 support directly.
dv999 retains personal data only for as long as required by our licensing obligations and applicable regulations. Once the retention period has elapsed, data is securely deleted or anonymised in line with our internal data governance policy.
Plain-language note: This Privacy Policy is written in formal legal English as required by our licensing obligations. Where a plain-language summary is helpful, we have added notice boxes like this one throughout the document. The full legal text always takes precedence.
1.1 dv999 is an online gaming platform operating at dv999.biz, offering sports betting, live casino, slot games, and related gaming services to players including those based in Pakistan. dv999 operates under an international gaming licence issued by a recognised gaming regulatory authority.
1.2 For the purposes of this Privacy Policy, dv999 acts as the data controller in respect of the personal data of registered players and site visitors. As data controller, dv999 determines the purposes and means by which personal data is processed.
1.3 References to "dv999", "we", "us", or "our" throughout this Privacy Policy refer to the dv999 platform and its operating entity. References to "you" or "your" refer to any individual whose personal data is processed in connection with the dv999 platform, including registered players, applicants, and site visitors.
2.1 dv999 collects and processes the following categories of personal data:
dv999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or biometric data, except where a government-issued identity document submitted for KYC incidentally contains such information. In those cases the information is used solely for identity verification and is not separately processed.
3.1 dv999 collects personal data through the following means:
4.1 The table below sets out the primary purposes for which dv999 processes personal data and the corresponding legal basis for each purpose:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Performance of contract |
| Age and identity verification (KYC) | Identity, CNIC / passport | Legal obligation |
| Processing deposits and withdrawals | Financial / transaction data | Performance of contract |
| Fraud detection and prevention | Technical, financial, gaming data | Legitimate interests |
| Anti-money-laundering compliance | Identity, financial data | Legal obligation |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Communications, account data | Performance of contract |
| Sending promotional communications | Contact data, gaming preferences | Consent |
| Platform security and abuse prevention | Technical / device data | Legitimate interests |
| Regulatory reporting to licensing authorities | Identity, financial, gaming data | Legal obligation |
5.1 dv999 processes personal data under one or more of the following legal bases:
5.2 Where dv999 relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure that our interests do not unduly override the rights and freedoms of the individuals concerned. Players may request further information about these assessments by contacting dv999 support.
6.1 dv999 does not sell personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary:
Transaction data is shared with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Nayapay, and USDT processing services to execute your deposits and withdrawals. These providers process data solely to complete the transaction and are bound by their own privacy and security obligations.
Identity documents and verification data are shared with third-party KYC providers engaged by dv999 to confirm the authenticity of submitted documents and to screen against sanctions lists. These providers act as data processors under contractual obligations that prohibit them from using your data for any other purpose.
Technical data, transaction patterns, and device identifiers may be shared with fraud detection and anti-money-laundering screening services to protect the platform and comply with regulatory requirements.
dv999 may be required to disclose personal data to gaming regulatory authorities, financial intelligence units, or law enforcement agencies in accordance with our licensing obligations or in response to a lawful legal order. dv999 will not disclose data beyond what is required by the specific legal demand.
Platform infrastructure, game content delivery, and data storage are provided by third-party technology vendors. These vendors access personal data only to the extent required to provide their technical services and are bound by data processing agreements with dv999.
dv999 does not share personal data with advertisers, data brokers, or social media platforms. Any third party receiving your data from dv999 is contractually prohibited from using it for purposes other than those for which it was shared.
7.1 dv999 uses cookies and similar tracking technologies on dv999.biz to operate the platform, maintain session security, and analyse usage patterns. The following categories of cookies are used:
7.2 dv999 does not use third-party advertising cookies or behavioural profiling cookies that track players across external websites.
7.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the dv999 platform. Disabling other cookie categories will not prevent you from accessing the platform but may affect certain features.
8.1 dv999 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by our licensing obligations or applicable law.
8.2 The following indicative retention periods apply:
8.3 At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup cycles, the data is isolated from active processing until deletion is completed.
9.1 Subject to applicable law and the conditions of our gaming licence, you have the following rights in respect of the personal data dv999 holds about you:
You may request a copy of the personal data dv999 holds about you. We will respond within 30 calendar days of receiving your request. We may ask you to verify your identity before releasing any data.
If any personal data dv999 holds about you is inaccurate or incomplete, you have the right to request correction. Minor details such as contact information can be updated directly from within your dv999 account.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to override where dv999 is required to retain data to comply with legal obligations, including the retention periods set out in Section 8.
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
You may object to processing based on legitimate interests at any time. You may withdraw consent for marketing communications at any time via your account settings or by contacting dv999 support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, contact dv999 support via live chat from within your account after completing dv999 Login, or send a written request to the support email address listed in Section 14. dv999 aims to acknowledge all data rights requests within 5 business days and resolve them within 30 calendar days.
10.1 dv999 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dv999 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
10.3 While dv999 takes data security seriously, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your dv999 Login credentials and for notifying dv999 immediately if you suspect unauthorised access to your account.
11.1 dv999 is strictly a 21+ platform. The dv999 services are not directed at, intended for, or available to persons under the age of 21. dv999 does not knowingly collect or process personal data from individuals under 21 years of age.
11.2 Age verification is conducted as part of the KYC process required on all accounts before withdrawals are approved. Where dv999 discovers that an account has been registered by a person under 21, the account will be immediately closed, all balances will be returned to the original deposit source, and the personal data will be deleted to the extent not required for regulatory reporting.
11.3 If you are a parent or guardian and believe that a minor has registered an account on dv999, please contact dv999 support immediately so that the account can be reviewed and closed.
dv999 enforces the 21+ age requirement strictly. Any person found to be under 21 years of age at any stage of the account lifecycle will have their account suspended immediately and their data handled in accordance with this clause.
12.1 dv999.biz may contain links to third-party websites or services. This Privacy Policy applies solely to personal data processed by dv999 in connection with the dv999 platform. It does not apply to the privacy practices of any third-party websites or services you may access via links from dv999.biz.
12.2 dv999 has no control over and accepts no responsibility for the privacy practices or content of third-party websites. You are advised to review the privacy policy of any third-party website you visit before submitting personal data to it.
12.3 Game content provided by third-party studios and accessible through the dv999 platform is delivered via dv999's systems. dv999 does not pass personally identifiable player data to game studios beyond what is necessary to authenticate your gaming session.
13.1 dv999 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing activities, changes in applicable law, or changes required by our licensing authority. The effective date at the top of this document reflects the date of the current version.
13.2 Where changes are material — for example, where we add a new category of data collected or a new purpose for processing — we will notify registered players via the email address associated with their dv999 account prior to the changes taking effect.
13.3 Minor or administrative updates — such as typographical corrections or clarifications that do not change the substance of our data practices — may be published without prior notice. It is your responsibility to review this Privacy Policy periodically.
13.4 Continued use of the dv999 platform following notification of a material change constitutes your acceptance of the updated Privacy Policy. If you do not accept the changes, you should cease use of the platform and close your account.
14.1 For any questions, concerns, or requests relating to this Privacy Policy or the way dv999 handles your personal data, please contact our support team via live chat, accessible from within your account after completing dv999 Login.
14.2 For written privacy-related enquiries, you may contact dv999 at the support email address displayed in the footer of this page. Please include "Privacy Request" in the subject line so that your message is directed to the appropriate team. dv999 aims to acknowledge all privacy-related enquiries within 5 business days.
14.3 If you are not satisfied with dv999's response to a privacy concern, you may escalate your complaint to the dispute resolution mechanism provided under dv999's applicable gaming licence. Details of this mechanism will be provided upon request.
14.4 dv999 takes all privacy complaints seriously and is committed to resolving them in a fair, transparent, and timely manner consistent with our obligations under our international gaming licence.
This Privacy Policy was last reviewed on 1 January 2026 and supersedes all previously published versions. We recommend that all dv999 players retain a copy of this document for their personal records.